WHITE PAPER : Business Development (English Version) - Chapter 5

Chapter 5

Chapter 5 : The fundamentals of a successful Client Relationship  

Author : Dominique Bonnisseau
Co-Author : Corinne Tsamba

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Date of publication July 2019
Pages 17

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In this fifth chapter of Tematys white papers series addressing the issue of SMEs and Start-ups Business Development of Photonic Hardware products, we provide you with fundamentals to help earn your customer trust for your  technology as well as grow your client retention rate.

CONTENTS

1 INTRODUCTION


2 AVOID TRAP QUESTIONS WITH PREPARATION

2.1 Is your activity viable?

2.2 About your quality policy…

2.3 What is your output capacity?

2.4 Do you offer a price for higher volume?

2.5 Which services are included in your after-sales support?

2.6 What is your roadmap product evolution?

 
3 SERVICES

3.1 Technical Support

3.2 The Product Adaptation

3.3 Your Training Offer

3.4 After sales Service/customer service


4 CONCLUSION


5 ABOUT THE NEXT CHAPTERS


6 ABOUT THE AUTHOR

7 ABOUT TEMATYS BUSINESS DEVELOPMENT OFFER


8 PRESENTATION OF TEMATYS BUSINESS DEVELOPMENT TEAM


9 KEEP IN TOUCH WITH US



Contacts

Dominique Bonnisseau
6 cité de Trévise - 75009 PARIS - France
Email : dbonnisseau@tematys.com

Corinne Tsamba
ctsamba@tematys.com

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